Return and Exchange Policy

Return and Exchange Policy:

At Pehnaav.pk, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your received product, we offer a hassle-free exchange and return policy within 15 days from the date of receiving your parcel.

Exchange and Return Guidelines:

Time Frame:

The exchange or return request must be initiated within 15 days of receiving the product.

Contact Method:

For exchange or return requests, customers are required to reach out to us through Instagram Direct Message (DM) on our official Instagram account @pehnaav.pk along with their Order ID.

Condition of the Product:

Products must be returned in their original condition, unused, and with all tags and packaging intact.

Return Process:

For returns, customers will be provided with details on where to send the product. Once the returned item is received and inspected, a refund will be processed or a replacement product will be dispatched, depending on your preference.

Shipping Costs:

Customers are responsible for the shipping costs associated with returning the product unless the return is due to a fault on our part.

Pehnaav.pk reserves the right to modify this policy at any time. We appreciate your understanding and cooperation. Thank you for choosing Pehnaav.pk for your fashion needs!